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I see you offer free ground shipping on orders over $200 and was instructed to click here for details.  What are the details?

This covers all orders over $200 for shocks shipped within the contiguous 48 states.  For air shipping and orders to Alaska, Hawaii, and Canada, the shipping for orders over $200 will be discounted to reflect the free ground shipping over what the shipping calculator shows. Free shipping will be adjusted manually at the time the order is processed and charged, after the order is placed online.

What is the difference between Comfort(C), Heavy Duty(HD), Sport(SP), Touring (TC), Rallye, and 5100 settings?

  • Comfort (C) and Touring (TC) - original equipment shocks that came with your vehicle - will provide the same ride that the vehicle had when it was new.
  • Heavy Duty (HD) - MOST POPULAR CHOICE, Designed to work with your factory springs these will provide a firmer, more controlled ride in cars and a more stable ride in Trucks and SUV's.
  • Sport - Designed for use with an aftermarket lowering spring (H&R, Eibach, etc.)  The Sport will be firm and actually made to work with a lowered aftermarket suspension (springs).
  • Rallye shocks are specifically set to meet the rigorous demands of driving competition.  These items are not usually suited for street use.
  • 5100 shocks are for lifted trucks, Jeeps and pre-runners.  They are designed for specific manufactured lift kits utilizing the stock OEM mounting configuration.

Some cars (models) only have one choice of shock type available based on that specific vehicle's inherent handling and performance characteristics.

What do you mean by a "Gas Pressure" shock absorber?
The BILSTEIN Gas Pressure Shock Absorber is a telescopic, mono-tube unit filled with nitrogen gas and hydraulic oil. The gas, sealed in a special compartment at 360 psi (25 times atmospheric pressure) exerts constant high pressure on the oil column eliminating cavitation and foaming. The absolute elimination of foaming (no air forming in the oil) results in uninterrupted damping for even the smallest wheel deflections (2 mm): a performance which no other type of shock claims or matches.

What do you mean by "Rising Rate"?
Rising rate means that the rate of damping coefficient increases as suspension movements become more rapid, such as on rough surfaces or high speed cornering. With BILSTEINS, a smooth comfortable ride is provided at all times with exactly the right amount of control for changing terrain, road and driving conditions.

What are the advantages of single tube design over conventional twin tube shocks?
The primary advantages are:

1. Better heat dissipation, which means better performance. A shock is an "energy converter." "Spring energy" has to be converted into "thermal energy" and the resulting heat has to be dissipated as fast as possible. A shock absorber's effectiveness is directly proportional to its ability to dissipate heat, since a ''hot" shock quickly loses its damping ability. In conventional multi-tube shocks the heat must pass through two tubes. The BILSTEIN mono-tube design results in a cooler running, more efficient shock. A BILSTEIN shock can perform at peak operation between sub-zero weather to 480 degrees F.

2. Much greater piston area: greater sensitivity for small piston movements.

3. They are lighter; reduced "unsprung mass" allows wheels and tires to respond more readily to surface irregularities for improved control; also by reducing the unsprung mass, wear and tear on suspension and steering components is reduced.

How long will they last?
Like any precision machine they cannot last forever. Operating conditions will determine their life. However BILSTEINS contain no ball check valves or moving parts other than Pistons. There are no springs and no hinge pins to wear out, deteriorate or get weak with age, use and heat. They outlast any other shock absorber in the same application. If a BILSTEIN is proven defective due to maternal or workmanship error, the shock will be repaired or replaced at no cost (excluding labor) to the original purchaser for the life of the vehicle. (For further details see explanation of the limited warranty in Bilstein's application list.)

How does BILSTEIN compare with other shock absorbers?
BILSTEIN "rising rate" shocks cannot be compared with any conventional multi-tube reservoir shock. BILSTEIN worked with Mercedes Benz to develop this revolutionary shock . The technology was so advanced that BILSTEIN became original equipment on Mercedes Benz, Porsche, Audi, BMW, and Saab. BILSTEIN technology is so far ahead and so different that the performance cannot be equaled.

Why aren't BILSTEINS adjustable?
A BILSTEIN doesn't need adjustment to compensate for wear or for varying surfaces. The shock responds instantaneously to the speed of suspension movement to provide the exact damping characteristics required for maximum control., safety and performance. As the terrain or road surface becomes rougher, the speed at which the piston rod travels increases. The working piston is velocity sensitive, so that as the piston velocity increases, the shock internally and automatically becomes stiffer. A BILSTEIN works with the road surface to provide the exact valving required. Conventional shocks operate at one setting and require manual adjustment if any adjustment feature is available.

What will they do for my car?
Improve the road-holding characteristics: Better tracking, no pitching or nose-diving when braking; increase cornering stability and reduce stopping distance; reduce wind-wander; increase tire-surface contact, and provide marked improvement in control. The life of steering and suspension components and tires may also be increased. Driving fatigue is reduced because your car is easier to handle and to control with BILSTEINS. BILSTEINS will soften the bumps by aiding the tires to cling to the road regardless of the size or roughness of the surface irregularity. The "seasick ride" so often associated with larger vehicles is tamed and eliminated.

Do you sell new Bilstein parts?
Yes, we sell only brand new Bilstein products. We are an authorized Bilstein dealer and get all of our merchandize directly from Bilstein.

Oh No! There is red fluid covering my brand new P30- or P36- Strut insert. What's wrong?

If you find a thick red fluid oozing out of your shock, most common in the strut inserts with the P30- and P36- prefixes, do not be alarmed. This is assembly grease that has overflowed when the bare strut insert was mated to the strut housing, and is normal. The actual shock oil is an amber color. Though it can be a bit messy, the red assembly grease overflow does not affect the functionality of the shock.

 

Do I mount the shocks with the boot pointing up or down?

With the internal design of the Bilstein monotube gas shocks, it does not matter whether the shocks are mounted with the shock rod side up or down. There are some minor advantages in longetivity and overall suspension effectiveness with the shock rod pointed down, and there are many instances where Bilstein has changed the orientation to take advantage of these minor improvements where there are no clearance problems.  If there is an option, we recommend mounting the shock with the shock rod and boot pointing down, but in the grand scheme of things, there is no noticeable difference.

 

What shocks do I need for my motorhome?

In choosing the correct shocks for your motorhome, you need to know the make, model, year, and suspension type (air or spring suspension) of the chassis that your motorhome was built on.  Motorhome manufacturers can use different chassis for the same model of motorhome, as well as chassis that are one model year prior to the manufacture date of the motorhome, which can make a difference in which shocks your vehicle requires.  Our online catalog is based on the chassis make and model, not the motorhome manufacturer.

Additionally, for GM P40 or Dodge B200 and B300 chassis you need to know the GVW of the vehicle to determine the correct shocks.


If you have the Spartan Mountain Master Chassis with Verst and independent front suspension, you need to know the front axle weight rating to determine the correct shocks for your vehicle.


If you have the Ford E350 or E450 chassis, you need the length of the motorhome and GVW of the vehicle to determine the correct shocks.

 

What shocks do I need for my Mercedes?

In order to determine the correct shocks for your Mercedes, it is of great help to know the production series of the vehicle (e.g. W123). The production series is a letter followed by three numbers, and is the first group of characters of the chassis number (different from the VIN). This number can usually be found on the vehicle information plate on the driver's side door frame. 

It is also necessary to know whether or not your vehicle has either the hydropneumatic or self leveling suspension. The vast majority of the Bilstein shocks will not work on those vehicles.  Even if your model is not listed, the production series and suspension type will provide a definitive answer as to whether or not Bilstein makes shocks for your Mercedes.

 

Will Bilsteins work on my Chevrolet Suburban, Tahoe or GMC Yukon?

On the 2000-06 Chevrolet Suburban, Tahoe, and the GMC Yukon, GM offered three different suspension options. For the standard suspension, the Bilstein shocks will work without modification. For the Self Leveling suspension, an auxiliary spring must be used (Bilstein Part 190020 for the 1500's, and 190021 for the 2500's), and if you have the Auto-Ride suspension, the Bilstein shocks will not work at all.

To determine if you have the standard or self leveling suspension, you need to look at the rear shocks. If the main shock body is about 2.5" in diameter, you have the standard suspension. If you the shocks are about 3.25" in diameter, you have the self leveling suspension and need the auxiliary springs mentioned above.

In order to determine which combination will work, you will need to know whether your vehicle is 2WD or 4WD, 1500 or 2500, and which suspension configuration you have.

These springs are not available for online purchase, but we will be happy to take your order over the phone at 800-280-6966.

 

The stock electronic or air shocks are too expensive.  Can I convert them to use Bilsteins?

Bilstein does make a few select applications designed to either be used with electronic or air suspensions, such as the Chevrolet Corvette FX3 suspension, the Porsche PASM system, and the GM SUV issue mentioned just above.  That having been said, in the vast majority of cases, converting the shocks on a vehicle with either electronic or air adjustable suspension to a standard type is a far more complex issue than changing just the springs and shocks. If you are looking to retrofit the non-adjustable suspension on your vehicle, I recommend finding a parts vehicle with a standard suspension. In most cases, it is not simply a matter of changing shocks and springs, there are frequently issues of needing among other things, subframes, halfshafts, axles, and changing the electronics to get rid of any potential check engine lights that may pop up as a result of the conversion. It can be done, but in most cases, it is a very large project, and it is recommend that you stay with the stock parts from your local dealer.

 

I am not from North America.  Can I order shocks from you?
Yes, we can sell shocks and ship outside of North America, however we can not guarantee fitment, as frequently the North American spec vehicles and the vehicles offered throughout the rest of the world have different shock requirements. As a result, the shocks offered in North America may not work properly on your vehicle.  Shipping also can become cost prohibitive, as it is usually a minimum of $150.00 US to ship a set of four shocks overseas.  Your best bet is to contact a Bilstein dealer near you.  A list of international Bilstein dealers can be found on Bilstein's German website by clicking here.  If you are still interested, please send an email to us at info@allshocks.com, and we will be happy to set up an order for you.

Am I ordering directly from Bilstein, or are you a Bilstein dealer?
You are not ordering from Bilstein, you are ordering from AllShocks.com. We are an official North American Bilstein dealer.